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What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hello i think its just a bug maybe try after an hour or try with different browser you can even try to restart your PC
Hello Athb,
Delete the installation and re-download and install!
I actually had the same problem a couple of days ago, no worries though I have a fix for this.
Depending on what OS you’re using whether it’s Windows or MAC here’s what I suggest. For windows go to the Microsoft edge or google chrome and make sure you’re not in incognito mode. Also make sure your cookies are enabled
For Mac it’s pretty simple, just go to the safari settings and turn off “limit cross tracking”. Hope this helps, let me know if you have any further questions!
-Kas :)
It’s Kas thank you for the solutions will keep them in mind to use them when needed
I believe it is a bug; try again in an hour or with a different browser; you can even restart your computer.