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Not Finding Objects Mentioned in videos.

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Clifford Manthey
Snap Lens Network Member Lens Studio Team

I have been learning and watching videos for Lens Studio AR. I'm not finding Objects and other items mentioned in videos I watch.  Very time consuming in learning when you can't get the same results. For instance I follow the instructions and nothing shows up.

Such as Object search Eyeball I get eye color. I can download the material to see nodes. 

This issue has been a struggle to follow videos to learn and to get up to speed faster. Maybe there is a better learning process to follow. I have no clue. I don't see this issue in other software I have used.

Is it because Lens Studio changes in upgrades through the years? I'm on the new version 4.13

Thanks,

Cliff

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    Olha
    Snap Lens Network Member Lens Studio Team

    Hi, Clifford Manthey! 

    Sorry that you experienced that!

    Eyeballs have recently been moved to the Asset Library!

    Let me know is you need an assistance in finding this asset

    We'll try to be better in updating docs!

    Best

    Olha

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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