I'm encountering an issue on using my lens in Snapchat (it works fine in Lens Studio preview). It captures the screen when it starts and freezes it, and then that becomes the background of the lens. So I essentially see myself moving, in front of a still image of myself. Any ideas where I went wrong?
Thanks in advance!
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Can you share any screenshots or scripts in the project to help diagnose?