I'm new to lens studio and tried out the baseball lens. I removed the face paint and put my own logo on the cap, previewed in snapchat and all seemed fine. I published the lens and viewed it in snap camera and the face is pink/black. I literally didn't change anything else, is the baseball lens broken? I've messed with textures but nothing works. Thanks.
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
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Hey Kyle Lester,
It sounds like your version of Snap Camera might be out of date. Try updating to the latest version and let me know if the issue persists.
Cheers,
Vincent
doh, should have thought of that. It was indeed the problem. Thanks
The problem would be solved if you update the App this is my experience as well.
I had the same problem, after updating everything is back to normal.
Thanks
Yes after updating this you can solve these problems. I can solve this issue few months later.