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Version
Graphics
Follow the next steps to help us solve your issue:
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Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey Josh,
Here is the best guide for (face-image-picker-texture)
https://lensstudio.snapchat.com/guides/face/face-effects/face-image-picker-texture
Hope this will help you.
Best,
Amjad.
Hey, thanks for the reply! I have seen the guides, but they don't address my issue. I need to place buttons above the image picker, but I don't know to position them accurately since the size of the picker changes based on the size of the simulator window and not the size of the simulated device (shown in the pics above).
The reason I need this accept image button is because my effect has multiple stages where you can use the camera texture OR a gallery texture. Picking the texture in the gallery picker will give you a preview of what it looks like in the effect, then you can click accept to apply it and move to the next stage.
Safest bet would probably be to stick your button up at the top of the safe render area (or maybe just in the middle of the screen). Keeping it by the image picker is definitely more intuitive, but I don't think there is any information accessible to us as far as where on the screen the image picker is drawn.
Thanks for participating. I have seen your issue and its ok on our side. I request you to please uninstall snapchat and install it again. I am saying because i am experiencing with this issue with my site Northell and after uninstall it its working absolutely Fine.