Failed to add resource,check log for more information

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yara2808
Snap Lens Network Member Lens Studio Team
Dear team lens studio When I try to add video in lens studio the lens studio show me on the screen : failed to add resource,Check log for more information The type of the video is mp4 The size is 2.5mb And lens studio show me in logger box or category that: resource import for C:/Users/User/Downloads/img-1160 mp4 failed: Unknown error Pls help me 😣😣😣 if someone can send me his user on Snapchat to send him the video I’ll be appreciate it Plssss help meeeeee😭😭😭😭
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    ru.ian
    Snap Lens Network Member Lens Studio Team

    Hey!

    This is what I've found when I was looking for the issue.

    Video - Lens Studio by Snap Inc.

    Supported Video Format 

    Lens Studio supports videos with the following requirements:

    • File format - MP4
    • Codec - H.264 / AVC 
    • Resolution - Your video resolution needs to be greater than 16 x 16 and smaller than 1280 x 1280. In both dimensions, resolution needs to be multiples of 16
    • Size - Less than 10 MB

    Make sure you meet all of the requirements above and then it should work!

    If you have any further questions, let me know and I will respond as soon as possible!

    ~Ian

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