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    top_x2
    Snap Lens Network Member Lens Studio Team

    Great

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    Amina Shahbaz
    Snap Lens Network Member Lens Studio Team

    good

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  • Avatar
    Amina Shahbaz
    Snap Lens Network Member Lens Studio Team

    good

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    Amina Shahbaz
    Snap Lens Network Member Lens Studio Team

    wot

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    Amina Shahbaz
    Snap Lens Network Member Lens Studio Team

    what problem do  You want to solve

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What system are you using?

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  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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    Locate the Log.txt file right above it.

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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