We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!

athb.almsha3r
Which method did you use to covert your profile to business because then I can understand what happened better?
Jay (jay.mills1)
When you create a profile from profile.snapchat.com you will no longer be able to post lenses on community lenses anymore because it's a creator profile only way to be able to post again is by deleting the business profile.
If you have Creator Profile, First you have to publish it for finalizing on Business account, then in Lenses tab on Snapchat Ads Website, You can add it to your Profile !
Hope it helps.
Mohammad Sherzad (@Prince.h4)
Hey athb.almsha3r,
We have an update coming out today that will allow you to publish community Lenses again.
Cheers,
Vincent
Vincent Tang
I am also facing the same problem and I had to delete the public profile so that I can lift the lens, please help