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  • Hey Gini,

    I hope you enjoyed creating your first lens as much as I did! I think you did a great job, you look like you've been doing this for years!!! If you ever need any help on any future lenses, give me a shout and I would be happy to try and help! Keep up the grind!

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  • Nice first lens you did good,keep it up if you have any questions or need help let me know feel free to message me :)

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  • Thank you for all the support, i appreciate it❤️❤️

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  • Gini -.-

    Amazing for a first lens! I love it.

    Jay (jay.mills1)

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  • Thank you all for the support, I hope to keep you happy, I will definitely use your help.

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  • Feel free to message me on Snapchat at anytime


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  • cool

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We're here to help! We just need a little bit of information...

What system are you using?

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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!