We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Vincent Tang
I'm really sad because I've designed so many lenses and have over a million, and there are a lot of people impersonating me and stealing my effort and my lenses.!!
The forum is for helping each other with Lens creating, sharing ideas, and showing your creations, if you are having any account issues or people are stealing or impersonating you, email support for both Lens Studio and Snapchat for a Lens issue use email and for an account issue use Snapchat support.
lensstudio-support@snapchat.com
https://support.snapchat.com/en-US/i-need-help
other than that it's Friday so you'll have to wait for someone on the team to respond on Monday.
Also, refrain from tagging/mentioning someone on the team unless it's a critical issue on the Lens Studio forum.
ItzJustSamuel
Thank you. I will send them a message on the mail and wait for a response
Second, I mentioned someone from the Lens team to answer me here in the community
hello athb.almsha3r
it's very easy to report anyone are stealing your lenses or anything like that
Report for copyright Click here
have a great day .
my dear : ItzJustSamuel
I sent them a message in the mail, but didn't find a reply !
Why is there no response