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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey!
Sometimes it takes a while for the statistics to update and I also think there's a minimum number you need to achieve before it's getting counted in the insights. I believe that threshold is at 9, so at least 9 views, plays, and shares.
Just give it some time, and I'm sure the insights will appear soon ^^
~Ian
Will it go on my public profile ?
Yes it will be showing in your profile soon as they uploaded to it
Good luck
Hey its_aka
Once the lenses have been published and approved it is Public and able to be used. However, It will take some time for the lens to appear on any public profile, maybe a couple of hours, this is normal.
The statistics on your lenses usual show up after a day or sometimes when your lens has over 5 shares.
I would never be concerned about missing statistics, if the lenses say Public then you have nothing to worry about and anything will usually sort itself out.
Hope things are back to normal.
Jay (jay.mills1)