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  • Lensi nasil uluşturum

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  • Hi Ahmed Essa ,

    No need to panic ! There are several ways to solve this problem:

    1. Try to close the project and reopen it
    2. Turn off and on the computer
    3. Uninstall and reinstall Lens Studio
    4. Especially check your internet connection
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  • I dont get it my lens is rejected with the reason

    • This Lens features content that could be perceived as inappropriate or offensive to a particular group of people. This could include, but is not limited to, the use of stereotypes towards other people and groups

    but that isnt makes any sense i have made the lens for the community i dont get why it says that can you please help me???? lens ID is: dec89249-8b63-4b65-bc91-80e7fa611bb0

    i hear from you guys ?!?!

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  • saffier112 we cant do anything with your Lens ID. show us a screenshot of your lens. take a picture of the preview and send it here

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  • yes the same issue I faced when I tried to publish my man van lens but after I received guidance from the snap expert.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!