For some reason lens creator will not download on my MacBook. I've tried both google chrome and safari to download multiple times. about 200MB in the download it will say network error every time. what do i do to download it?
I have a 2017 Macbook pro running MACos 11.1, Its running a 3.1 GHz Quad-Core Intel Core i7 processor with 16 GB 2133 MHz LPDDR3 memory and Radeon Pro 555 2 GB Intel HD Graphics 630 1536 MB.
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
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Graphics
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hey A6298
Make sure to download it from the right website but i think you already did that. And your macbook has also the requirements for Lensstudio, so the problem must be somewhere else. Did you try to download it with an VPN?
Sometime it happens due to wifi issue try to download with other wifi network and don't change network in between. Hope this helps you.