Attempting to submit my first lens, it got rejected with this code.
I don't have anything like a snap logo in my lens, I am very confused.
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
Attach a screenshot of the issue:
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Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
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Operating System: Windows 10 (64 bit); MacOS 10.11+
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Happy creating!
Could you post a screenshot in the thread, showing all the content used? They also prohibit other types of brand images like any bitmoji, or snapchat brands. I've run into this before, so I could possible be able to identify a potential issue.
Also just make sure the name of your lens or other attributes don't use the snapchat brand name, or bitmoji.
Must be the guy mask Im using, even tho the 3d model said open source.
Interesting, so that's the only "media" in your lens? It shouldn't flag that for being owned by Snap.
If you can, post the icon and name from the project, that would be the only other potentially noncompliant thing.
yup thats it
Hmm. I've had to appeal rejected lenses before.
Go ahead and shoot an email to lensstudio-support@snapchat.com
Explain what's going on and that you don't have any media from snap in the lens, lens icon, or title.
Thanks, I'll give that a shot.
Of course! Let me know how it goes ;)
Hey d3ad7y1
Is there anything else on the preview media than the screenshot you showed us?
Usually if you add a text with "Add me for more lenses" or something like that gets also rejected.
Chers,
SirQu3ntin
Thank you I,II give a shot.Really appreciated.
Have the same problem myself..
J'ai le même problème moi-même.
SirQu3ntin devisevib
have you got any solution?
Hey karanpadhiar21
Can you send us the lens preview media?
Cheers,
SirQu3ntin
SirQu3ntin never mind it was a Screen text "Let's get High" and they took this illegal and Drug consumption 🙄😂. Its live now you can check
https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=af7a6739a00c415b941d0d7f9ecc595f&metadata=01
I am too. Facing the same problem can any one please help me!!!
The says - Reason for rejection:
This Lens contains brand imagery associated with Snap Inc. Please ensure all Snapchat logos conform to our Brand Guidelines: https://storage.googleapis.com/snap-inc/brand-guidelines/snapchat-brand-standards.pdf
This Lens has been removed due to a violation of our terms or guidelines. Please review our guidelines: https://lensstudio.snapchat.com/guides/submission/submission-guidelines/ and update your submission
Violating component(s):
Lens Preview Media
Hey Pixel.Pop
Can you share the Lens preview media with us?
here is the preview of my lens... I have also added a text- " hey its piyush! hope you enjoyed this filter;) subscribe for more filters @pixel.pop".... am I have done anything wrong :(
Hey Pixel.Pop
Remove the words "filter" and "filters. Then update your lens, it should be working. If its still rejected, try to upload it without the text.
Cheers,
SirQu3ntin
Thankyou so much sir for your kind help🥺.... So the thing happened today was... I have just changed the icon of the lens and again try to upload and luckily it gets uploaded and also the status show public and i have shared the lens with my friends too. They also liked the tones and colours of the filter.... But within 1 hour it again gets rejected... I don't understand why they first approved it and then reject it... I have done the same thing 3 times by changing the icon and the same issues happens they first approved it and its being public and within few hours it gets rejected again 😭
Hey Pixel.Pop
Did the rejection message change? If yes please comment with the rejection message and the violating component. If your lens icon is the violating component, it would be helpful if you provide us a screenshot of it.
Cheers,
SirQu3ntin