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Michael Rauwerdink
Official Lens Creator Lens Studio Team

Hi

I worked on a project yesterday and when I try open it today I get this error message suddenly:

 

Any ideas? It's very urgent as this project is for my Snapchat partnership test!

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    Maxime. C
    Official Lens Creator Lens Studio Team

    Hi Michael Rauwerdink ,

    I don't know why you have this message.
    But for my part if this problem would have happened to me, I would have gone to get an old backup.


    You can retrieve these backups by doing :
    1) Logo windows + r
    2) write "appdata".
    3) then go to Roaming
    4) Then in Snap
    5) and in Autosaves

    Cheers !

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    Michael Rauwerdink
    Official Lens Creator Lens Studio Team

    Hi Maxime. C! Thanks for your suggestion.

    Unfortunately I have disabled autosave to save harddrive space.

    Either way, I should not have to rely on autosave for random errors like this.

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    Maxime. C
    Official Lens Creator Lens Studio Team

    I agree,
    The best thing would be to find a solution to resolve this error so that it does not happen again.
    Unless the Lens Studio team answer this topic, I can advise you to contact by mail the lens studio team : lensstudio-support@snapchat.com

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    Atiah ALGhamdi
    Official Lens Creator Lens Studio Team

    Uninstall the app then go to the App Store, search for a studio lens, install it, and then install the latest version through the studio lens website , If you are working on Windows you must download an older version and install it, then install a newer version

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    Michael Rauwerdink
    Official Lens Creator Lens Studio Team

    SOLVED

     

    Atiah ALGhamdi suggestion worked, uninstalled and reinstalled latest version.

     

    Thanks!

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    Atiah ALGhamdi
    Official Lens Creator Lens Studio Team

    welcome Michael Rauwerdink

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    Juliana
    Official Lens Creator Lens Studio Team

    I'm not aware of what's wrong with your code since your picture is terribly low resolution, and it didn't seem clear to provide the whole code or check my knowledge on the subject by sharing the code here.

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