What system are you using?
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Is this issue causing Lens Studio to crash?
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
hey, sorry this happened but try deleting the app and all files related to it and download it again. maybe that will solve the issue.
:( I did! A couple of times! I tried installing it in different places too. And my computer runs extremely heavy rendering softwares so it can't even be a hardware issue.
Yea its not a software issue if ur computer runs good. I think lens studio requires 4 ram which i'm sure your computer has more. Are you using windows or mac?
I'm using windows with a 16gb ram.
thats a weird issue. your pc is updated tho right?
Yup, everything is updated. It is weird... Like there's no reason for this to happen. I did a clean uninstall, deleted all the hidden files associated with the app but yet it just doesn't respond.
I would reset the pc but I don't recommend it because it'll take awhile to get everything set up
This may not be relevant, but sometimes I find that because Lens Studio only opens once at any time and takes a while to upload, if I click on the icon too many times (if it took too long to open and I panic) then in the Task Manager, all of the instances of Lens Studio just get added into a big queue and none of them successfully open, so I have to end all the instances in the Task Manager and then click on the Lens Studio icon afresh, and that seems to resolve it. But I don't know about white screens, that I have not encountered.
Thanks ilbo for your help! But I have too many settings saved in my computer to restart everything. Thanks Rosa! I don't think I've done that before but I'll check next time.
yea np. check firewall and other settings to see if there's anything blocking it.
Yeah tried this too. I ran it was an administrator and still didn't work
Hey Ishan Pal,
If it still not works , you can email the support team.
But i would wait, maybe someone else has an answer for this :D
why its happening like that i am very surprised by your problem i think its a software glitch but i will try to guide you to solve this issue check this link here