The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Snapchat suddenly now crashes immediately

  • Check the graphics card, as many people forget to check it or try to download a version that supports the hardware components of your device

    Comment actions Permalink
  • Was working perfectly fine with my 2 x GTX970 cards right up to today. I've tried disabling SLI, running it one monitor then the other, rendering on different GPU's


    Is there a software renderer available?



    Comment actions Permalink
  • Just ran Heaven benchmark on OpenGL renderer and that runs fine as well. Literally I am completely stumped why its no longer working. 

    Comment actions Permalink
  • I have just installed Lens Studio and it starts up but crashes/stops straight away when my anti-virus detects a trojan and quarantines the exe file.

    Comment actions Permalink
  • Tried reinstalling manycam. One other issue is if I open the "camera" app then snapcam loses all its resolution settings for manycam and immediately shuts down again. Only way I can get it to stay up is connect my HUE camera, select that and get a resolution setting.

    What I really fail to understand is how it was working perfectly fine then , with literally zero change or update to anything it now crashes the moment any OpenGL work needs to happen

    Comment actions Permalink
  • The app has no crash log, no error log and no error messages so I am unable to properly discover whats causing the issue.

    Comment actions Permalink
  • Progress! After much experimentation, it seems to be a conflict with the camera app that comes with windows.

    After looking at OBS studio and the camera app it seems my system no longer recognises the Snap Camera as a viable camera. Its no longer an option in either OBS or camera.

    If I run camera, then switch camera from my HUE to manycam, I get "no available cameras" in snap camera. This continues even if I close camera or OBS. Only time I can get it back again is by switching my camera app to the HUE.

    I can now get the lenses working but the absolutely tiny window in Snap Camera is almost completely useless (why is it so unbelievably small and you cant increase it??!)

    So, OBS and camera now no longer work with Snap Camera - for no obvious reason that I can see sadly.

    Comment actions Permalink
  • Oh hopefully there is an update which fixes this problem :/

    Comment actions Permalink
  • I finally managed to fix the issue. After getting the camera app to focus on my Hue camera and leaving it there, reinstalling Snap Camera managed to get camera app to recognise snapcam. Once it recognised it, Snapcam started working again.


    Comment actions Permalink
  • Thanks for letting know!

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!