The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Lens update

Follow
Avatar
Ralfs
Snap Lens Network Member Lens Studio Team

Hi! A few days ago, I updated one of my lenses - only changed the icon and submitted the update. Now it's stuck in review, I think that is some kind of a bug/error because yesterday I submitted a new lens and it instantly went live. Is there some way, I can directly contact Snapchat Lens Studio team?

0
  • Avatar
    Maxime
    Snap Lens Network Member Lens Studio Team

    Hey Ralfs M ,
    Of course I recommend you to send an email to the Lens Studio team.

    lensstudio-support@snapchat.com

    Comment actions Permalink
  • Avatar
    alikamal.93
    Snap Lens Network Member Lens Studio Team

    hi Ralfs M

    lensstudio-support@snapchat.com

    Comment actions Permalink
  • Avatar
    ItzJustSamu
    Snap Lens Network Member Lens Studio Team

    Sometimes updating Lenses takes longer than submitting a new one but if it's still upon review, then email support. 

    lensstudio-support@snapchat.com

     

    State your issue on the email, the lens ID, which you can find under the Snapcode.

    Comment actions Permalink
  • Avatar
    Ralfs
    Snap Lens Network Member Lens Studio Team

    Thank you for the information! Will email the support if it's still upon review later.

    Comment actions Permalink
  • Avatar
    SirQu3ntin
    Snap Lens Network Member Lens Studio Team

    Hey Ralfs

    Same here, one lens was in review for a few days and others lenses got live within some hours.

    For me i just waited a few days and it worked for me xD

    Comment actions Permalink
  • Avatar
    Phile Salt
    Snap Lens Network Member Lens Studio Team

    yes i have the similar issue with my new and the previous lenses so many times i think its a bug type error that is causing the lenses they have to clear this error  read about it in anarticle that many people are facing this issue

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It