Preview Video Streching

Follow
Avatar
savannahshu
Snap Lens Network Member Lens Studio Team

My preview video for my work in progress lens is stretching when uploaded. Its 9:16 and the correct duration, how can I fix this?

0
  • Avatar
    cuzimqu3ntin
    Snap Lens Network Member Lens Studio Team

    I have the same issue every single time. And i cant use custom preview videos because of that. 

    My preview videos are also 9:16 / 1080:1920 but after uploading it, it is always stretched and bugging.

    Hopefully someone has an answer for this.

     

    Cheers,
    SirQu3ntin

    Comment actions Permalink
  • Avatar
    top_x2
    Snap Lens Network Member Lens Studio Team

    I also have the same problem

    Comment actions Permalink
  • Avatar
    cuzimqu3ntin
    Snap Lens Network Member Lens Studio Team

    Would be nice if someone has an answer to solve this probem. I want to do custom previews to improve my quality.

    I have 3-4 lenses which work fine with custom previews. But on the other lenses it did not work unfortunetly.

     

    Cheers,

    SirQu3ntin

    Comment actions Permalink
  • Avatar
    cuzimqu3ntin
    Snap Lens Network Member Lens Studio Team
    • Edited

    I probably to late , but i will leave a solution for other people seeing this post.

    It works perfectly fine if i upload the preview media with the resolution 720x1280!

    So if your preview media is like 1080x1920 and shows some glitchy lines after importing it into Lensstudio, just resize your video to 720x1280 and it should be working

     

    Cheers,

    SirQu3ntin

    Comment actions Permalink
Have a comment?

Please sign in to leave a comment.

Didn't find what you were looking for?
New Post

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It