Preview Video Streching

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savannahshu
Snap Lens Network Member Lens Studio Team

My preview video for my work in progress lens is stretching when uploaded. Its 9:16 and the correct duration, how can I fix this?

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    SirQu3ntin
    Snap Lens Network Member Lens Studio Team

    I have the same issue every single time. And i cant use custom preview videos because of that. 

    My preview videos are also 9:16 / 1080:1920 but after uploading it, it is always stretched and bugging.

    Hopefully someone has an answer for this.

     

    Cheers,
    SirQu3ntin

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    top_x2
    Snap Lens Network Member Lens Studio Team

    I also have the same problem

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    SirQu3ntin
    Snap Lens Network Member Lens Studio Team

    Would be nice if someone has an answer to solve this probem. I want to do custom previews to improve my quality.

    I have 3-4 lenses which work fine with custom previews. But on the other lenses it did not work unfortunetly.

     

    Cheers,

    SirQu3ntin

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    SirQu3ntin
    Snap Lens Network Member Lens Studio Team
    • Edited

    I probably to late , but i will leave a solution for other people seeing this post.

    It works perfectly fine if i upload the preview media with the resolution 720x1280!

    So if your preview media is like 1080x1920 and shows some glitchy lines after importing it into Lensstudio, just resize your video to 720x1280 and it should be working

     

    Cheers,

    SirQu3ntin

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