How do I appeal a lens removal?

Follow
Avatar
elliottplant
Snap Lens Network Member Lens Studio Team

one of my lenses got removed (it had 100m+ views and 70m+ plays, featured on explore page lmao) after about 4 months of it being up. it says it "glamorises drugs etc." and might cause harm etc.

how do i appeal this as it is literally a filter that distorts your face and changes the colours a bit, nothing harmful?

(lens id: ace2e6b4-62ab-4893-881e-8e1012d0a5f5)

cheers!!

1
  • Avatar
    A7_ma7
    Snap Lens Network Member Lens Studio Team

    hi Uniepicgamer

    I've never seen a lens removed . only if the creator removed it
    the team they just reject the lens for the right reasons

    please feel free to contact the support on this email:
    Lensstudio-support@snapchat.com

    make sure to mention the lens ID.

    Cheers.

    Comment actions Permalink
  • Avatar
    elliottplant
    Snap Lens Network Member Lens Studio Team

    Sorry meant the lens got rejected after 4 months :)

    Comment actions Permalink
  • Avatar
    cuzimqu3ntin
    Snap Lens Network Member Lens Studio Team

    Hey elliottplant 

    Did you change your snapchat name recent. I heard about lenses got removed, because they had the knife emoji or something like that in their snapchat name. Maybe thats that case here , but iam not quite sure.

     

    Cheers,

    SirQu3ntin

    Comment actions Permalink
Have a comment?

Please sign in to leave a comment.

Didn't find what you were looking for?
New Post

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It