My name is Tom and i'm currently a lens creator. I have made many lenses and all them have gotten over 100k views and plays. My most successful lenses have gotten over 11 million views and plays. My account currently has 26.8 million interactions. I have been 3rd on the Face page and 2nd on the trending page. Lost of people have complemented my work and was proud of my progress. i felt so good that people were viewing my work and thought it was good. I was so proud of myself that i put in an application to become a OLC (official lens creator) but it was denied. It brought my confidence down so much that i stopped making lenses. After a couple of months i got the confidence to start making more lenses and they became my most successful lenses. The main reason i started to make them again was i loved to make new things and see my creations grow and see that people valued my work. My goal is to become a OLC and i won't stop at anything till i become one. This morning i had a notification pop up on Snapchat and saw that i was getting a public profile. I was so excited. I thought I was becoming a OLC. My heart was pounding so hard because I was so exited. After a little while i found out that it was available for everyone. I felt so angry that i got my hopes up and thought Snapchat actually valued my work. I basically just had no motivation and didn't want to make lenses for a company that doesn't value my work but i love making lenses and will keep doing it and maybe one day Snapchat will appreciate my work and verify me. I would also love if everyone that sees this liked it so Snapchat will see this. Thank you all for your help and hope u see my lenses on the trending page soon.
We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Follow the next steps to help us solve your issue:
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.