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Lens not pushing to device.

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Syntalth
Snap Lens Network Member Lens Studio Team

12:45:33.523 The Lens was not pushed, error: Error transferring https://snap-studio-3d-dot-feelinsonice-hrd.appspot.com/_ah/upload/AMmfu6aTa_OdKv4NlFVQ2LtQisQqTKM86BsCSTp1NwWW-Af4WLNod4KvgE1SsETbr2GjZ7d7_5XaYxKV0l0F6u30svdJ0jIKk8zrre2sygfGXrzCZAV6b_aZosajE2bxPStzM_HgGUT5W-yLetfurRyqtBEY_mHTfv_ypZJ6qtWJIExxO5hzNjTgc69NoLOsBcomTLd81XYFW7rznkDxk_V8IRtCVZeQtQ/ALBNUaYAAAAAX2zPfRXH4rY0sxRmVJNOWnbKUm6-Rx0k/ - server replied: Internal Server Error

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    Peter Steiner
    Snap Lens Network Member Lens Studio Team

    Me too.

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    Syntalth
    Snap Lens Network Member Lens Studio Team

    Could be on their end..

     

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    Vincent Tang
    Snap Lens Network Member Lens Studio Team

    Hey Syntalth,

    Thanks for reaching out. We're currently experiencing a service outage that is affecting publishing and pushing Lenses to devices. We are currently working to resolve it.

    Cheers,
    Vincent

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    Vincent Tang
    Snap Lens Network Member Lens Studio Team

    Hey Syntalth,

    The outage affecting publishing and pushing to device has been resolved. Please let me know if you are still having issues with either.


    Cheers,
    Vincent

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    kevinhabich
    Snap Lens Network Member Lens Studio Team

    Thanks for following up on this. I had the same issue and it's working again.

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    SirQu3ntin
    Snap Lens Network Member Lens Studio Team

    Yes it works again. Thanks! 

     

    Cheers,

    SirQu3ntin

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

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Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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