We're here to help! We just need a little bit of information...
What system do you run Lens Studio on?
Follow the next steps to help us solve your issue:
Copy and paste this text into your
Terminal Command Window
open ~/Library/Preferences/Snap/Lens\ Studio/
Return Enter to run the command. The Lens Studio folder will automatically open
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
Locate the Log.txt file right above it.
Attach a screenshot of the issue:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the
operating system or hardware you're using – since they don't meet the system requirements for Lens Studio. Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.