its been 1 month ago i created a lens and its been a million views but its not be able to search list or a My profile. my fans not able to use it. Please solve this problem and public my lens.
here it is.
Lens- https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=4eeecedb5e07405aa880f2b5eebca329&metadata=01
Snapchat Username- shcreation4
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
ahmed_djazairii what he is asking and what are you answering.
shcreation4
can you go ahead and check for me if your lenses are being promoted
example below
and yea I see, I tried to search your lens couldn't find it, I checked your profile still isn't there. if you have "Do not promote" is off and it's still not working then just comment your Lens ID then just wait for someone on the Team to respond to your post.
Oh sorry Priyanshu chouhan I just got the wrong post.
ItzJustSamuel
its not been promoted still not in search list or my profile
here's it lens id -
88563085-a542-4f2a-a056-d24fc72ca242
this is maybe due to lens icon, update is and try again
Priyanshu chouhan
how we update it , because I did not save this project. please tell me.
shcreation4
Your pc does a backup of all your projects when it autosaves so if you haven't restarted your pc or deleted anything in a while then your backup is most likely still there all you have to do is go to the directory below
C:\Users\YOURNAME\AppData\Roaming\Snap\Lens Studio\Autosaves
ItzJustSamuel
Thanks i just updated my lens, After updated how much time will it takes to get on the search list .or my profile
After uploading it takes anywhere from 6 hours to a day to show on your profile or search
keep me updated if it doesn’t work I’ll try my best to help you out!
ItzJustSamuel
i updated my lens tomorrow, but it is still not in search list or my profile. Please help me to Fix it !!
shcreation4
contact the lens studio team and request via email for help
lensstudio-support@snapchat.com
when making a ticket state your issue then put your lens ID in the description