The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

(urgent problem) Lens Rejected "filter "

  • UPDATE : it got rejected again, because of the preview video.

     

     

    This is the preview media its just a normal instagram pic .

    I would give you the lens ID but keep in mind that i will not work as my lens got rejected.

     

    db70ff38-7a26-45b6-bb87-5779f1229d80 .

     

    Furthermore there was another Rejection- Message :

    "This Lens contains unlicensed, copyrighted-protected content. Content in Lenses may only feature original or authorized works.
    Your Lens may not feature usernames or directly link to another platform such as Facebook, Instagram, WhatsApp, Twitter or Youtube"

     

    Does that mean i cant make an instagram picture like filter? :/

     

    Update : i try to upload it without a preview media

     

    And sry if my lens gets rejected so often, i just try to find where the mistake is.

    Cheers,

    SirQu3ntin

     

    NEW UPDATE : 

    rejection message: "This Lens contains brand imagery associated with Snap Inc. Please ensure all Snapchat logos conform to our Brand Guidelines: https://storage.googleapis.com/snap-inc/brand-guidelines/snapchat-brand-standards.pdf"

     

    Does that really mean i cannot make upload this instagram like lense?

    Or can i do i have just to change the name to "insta" or something like that?

    Would be nice if someone responds, i really like this filter a lot :/

     

     

    Comment actions Permalink
  • Don't mention or use anything related to Instagram

    Comment actions Permalink
  • The icon you used says Instagram just update that.

    Comment actions Permalink
  • Hi!! Instagram is a brand that is not associated with Snapchat, so Snapchat rejected this filter, as it is against their guidelines. Remove any name that is associated with Instagram and it should work. :)

    Comment actions Permalink
  • Hey arpitappi29 ItzJustSamu Amanda

    I changed the name too "Insta Picture" and removed the preview media.

    So far the Lens is online but the statistics are not displayed.

    Hopefully the lens will work now.

     

    Cheers,

    SirQu3ntin

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!