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Graphics
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open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
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Happy creating!

Hi Customer report
You can doit easy by segmentation template
You can fin how to use it in the guide include videos on youtube
If you need any help Let us know
Cheers
Thank you! I’ve tried finding a video on YouTube hit a stand still 😖 I’ve haven’t found anything . I’ve followed the guides in to segmentation But it’s just shows me how to replace solid backgrounds , I wanted to be able to keep the live background black and white ( grayscale ) and the subject ( person in color ).
Today I will send you a project 🌹
Yes, the same
Customer Report have u figured it out or do u still need help?
Hi ItzJustSamu i'm still figuring it out any assistance would be great! . but ibrahimalrwili was kind enough to offer a project? not sure if its a tutorial? its greatly appreciated either way .
this
https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=4a587c96f7764cac96d00926bbadbb64&metadata=01
Now I will upload the project and provide you with the link
AWESOME!!!! Thank you ibrahimalrwili Thats exactly what im trying to achieve on my end .
https://support.lensstudio.snapchat.com/hc/en-us/community/posts/360071435871-background-black-and-white-person-in-color-example-and-download