We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
hi Dweeh
i think you are new in our creators family
i recommend that you will start with the basics you will learn a funny thing without coding and its very simple
you can start with the guide
OR
you can subscribe to lens studio channel on youtube
Trust me you will be more happy when you see your lenses getting millions of viewers
your imagination will become shown in real world
for any help just ask the family in community
have fun to create and cant wait to see what you will come to
Cheers
Hi just me !
I think you misunderstood me.
Sorry - I was not clear enough...
What I was asking for was a 2D animation to use on a webpage that shows new users how to scan a snapcode with their phones. There is one that shows up once on your lenses URL.
https://www.snapchat.com/unlock/?type=SNAPCODE&uuid=2d39bed571354ff1bbceacc5971aa785&metadata=01
But I hoped that someone made another one that stays on the page.