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Unknown token type

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Mohamed Ouahbi
Snap Lens Network Member Lens Studio Team

hi there please help me with this error i cant publish a lens

03:34:07.479 Unknown token type
03:34:07.482 Failed to remove com.Snap.LensStudio.OAuthTokens from keychain: Password entry not found

i tried the steps in here

https://support.lensstudio.snapchat.com/hc/en-us/articles/360033795391-What-does-it-mean-if-I-m-getting-this-message-when-trying-to-load-My-Lenses-or-upload-a-Lens-in-Lens-Studio-code-AuthenticationError-message-Could-not-decode-snap-token-

but not working
and i tried to reinstall lens

also not working :(

please help

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    ethanprimmer
    Snap Lens Network Member Lens Studio Team

    Hi, just me. I don't think its just you on this one. Myself and a few other creators are having this same problem.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

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Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

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