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Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
It usually takes a full 24 hours for lenses to show up everywhere sometimes even more time. Im sure it will be up the eventually.
it has been around 32 hours btw thanks nolan_742
Hmm that's strange are you sure your searching in the right place?
yes i have been checking
lens name : distort
The reason may be there are lots of lenses called distort. you may want to give it more of a diverse name or wait till it gets more views and starts to appear in the list.
It can take around 1-6 hours for it to show on your profile or to search it but if it doesn't then it's probably still in review.
Keep me updated is it on review?
it's probably still in review.
ItzJustSamu ibrahimalrwili no it is not in review
when i type creator name it will show up but not with lens name
Hi nabhanmohtesham,
You can find your Lens by pasting its Lens link into the search bar in Snap Camera as soon as the Lens is live.
Cheers,
Neha