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Help me!

  • It usually takes a full 24 hours for lenses to show up everywhere sometimes even more time. Im sure it will be up the eventually.

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  • it has been around 32 hours btw thanks nolan_742

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  • Hmm that's strange are you sure your searching in the right place?

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  • yes i have been checking

    lens name : distort

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  • The reason may be there are lots of lenses called distort. you may want to give it more of a diverse name or wait till it gets more views and starts to appear in the list.

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  • It can take around 1-6 hours for it to show on your profile or to search it but if it doesn't then it's probably still in review.


    Keep me updated is it on review?

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  • it's probably still in review.

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  • ItzJustSamu ibrahimalrwili no it is not in review

    when i type creator name it will show up but not with lens name

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  • Hi nabhanmohtesham, 

    You can find your Lens by pasting its Lens link into the search bar in Snap Camera as soon as the Lens is live.



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We're here to help! We just need a little bit of information...

What system are you using?

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Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!