Doesn`t work material editor and supgraph editor in all projects.

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Pavel

Snap Lens Network Member Lens Studio Team

• June 13, 2020 20:03
• Edited

In new version 3.0 and previos version 2.3.1 on my pc does`t work material editor anyway if I have the materials or not. I can`t see graph editor for each materials and can`t work with materials.

If I try change color in material I broken this materal and should create new. I have the same situation in all projects with new material editor. I use tamplate only like example.

My hardware pc.
 
Motherboard: MSI B350 PC mate
Processor: Ryzen 2700
Videoboard: GTX 1060 (6 GB)
RAM: 24GB 

Can you please help me with this situation?
From support I don`t have the answer.

P.S. I reinstalled 2 times windows 1 times bios and use all latest drivers hardware.Tried raplace PC RAM to 16 GB.
I tried use lens studio in another device.
On my laptop all working well: i5-9300H, GTX1050ti
On another pc all working well: Asus TUF B450M-Pro, Ryzen 2600, GTX 1660

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• 

  Jonathan Solichin

  Snap Lens Network Member Lens Studio Team

  • June 22, 2020 23:16

  Hi Pavel,

  Thanks for sharing screenshots, it's helpful.

  Can you clarify some details: If you double click the material in inspector, does Lens Studio do anything? 

  and when you say choosing a color breaks the material, what does it mean by "break"

  Thank you in advance!

  Jonathan 

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  Pavel

  Snap Lens Network Member Lens Studio Team

  • June 24, 2020 17:34
  • Edited

  Hi, thanks for the feedback!
  1. I do not see anything, only an empty graph editor and nothing else happens.
  
  2. If I try to choose a color in the materials, this material will look only with white color or the 3d model will disappear.
  
  I recorded the video you can check it in this link: https://youtu.be/SdO9u_Ji_N0 
  
  It will be more helpful for understanding.
  In left corner you can see the mouse and buttons what I pressed.

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  Jonathan Solichin

  Snap Lens Network Member Lens Studio Team

  • June 24, 2020 15:57

  Hi Pavel! 

  Thank you for sending the video, it's super helpful. Let me reach out to a couple team members to get their help.

  Cheers,
  Jonathan 

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  Jonathan Solichin

  Snap Lens Network Member Lens Studio Team

  • June 26, 2020 23:01

  Hi Pavel, 

  Can you reproduce this issue, then go back to the home screen and press the Report an Issue button?

  Then in the description write a link to this thread so we can reference it.

  Thank you in advance!

  Jonathan 

   

   

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  Pavel

  Snap Lens Network Member Lens Studio Team

  • June 28, 2020 08:54
  • Edited

  Hi, Jonathan Solichin!
  
  I made it like this.
  
  

  
  

  Bug Report with Installation_id: d55b7a2c-327b-4574-ac36-0a69cc6aa42d

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  Jonathan Solichin

  Snap Lens Network Member Lens Studio Team

  • July 06, 2020 16:36

  Thanks for sending the logs Pavel! We've sent it to the engineering team to take a deeper look!

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