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Doesn`t work material editor and supgraph editor in all projects.

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Pavel
Snap Lens Network Member Lens Studio Team
  • Edited

In new version 3.0 and previos version 2.3.1 on my pc does`t work material editor anyway if I have the materials or not. I can`t see graph editor for each materials and can`t work with materials.


If I try change color in material I broken this materal and should create new. I have the same situation in all projects with new material editor. I use tamplate only like example.



My hardware pc.
 
Motherboard: MSI B350 PC mate
Processor: Ryzen 2700
Videoboard: GTX 1060 (6 GB)
RAM: 24GB 

Can you please help me with this situation?
From support I don`t have the answer.

P.S. I reinstalled 2 times windows 1 times bios and use all latest drivers hardware.Tried raplace PC RAM to 16 GB.
I tried use lens studio in another device.
On my laptop all working well: i5-9300H, GTX1050ti
On another pc all working well: Asus TUF B450M-Pro, Ryzen 2600, GTX 1660

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    Jonathan Solichin
    Snap Lens Network Member Lens Studio Team

    Hi Pavel,

    Thanks for sharing screenshots, it's helpful.

    Can you clarify some details: If you double click the material in inspector, does Lens Studio do anything? 

    and when you say choosing a color breaks the material, what does it mean by "break"

    Thank you in advance!

    Jonathan 

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    Pavel
    Snap Lens Network Member Lens Studio Team
    • Edited

    Hi, thanks for the feedback!
    1. I do not see anything, only an empty graph editor and nothing else happens.

    2. If I try to choose a color in the materials, this material will look only with white color or the 3d model will disappear.

    I recorded the video you can check it in this link: https://youtu.be/SdO9u_Ji_N0 

    It will be more helpful for understanding.
    In left corner you can see the mouse and buttons what I pressed.

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    Jonathan Solichin
    Snap Lens Network Member Lens Studio Team

    Hi Pavel! 

    Thank you for sending the video, it's super helpful. Let me reach out to a couple team members to get their help.

    Cheers,
    Jonathan 

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    Jonathan Solichin
    Snap Lens Network Member Lens Studio Team

    Hi Pavel, 

    Can you reproduce this issue, then go back to the home screen and press the Report an Issue button?

    Then in the description write a link to this thread so we can reference it.

    Thank you in advance!

    Jonathan 

     

     

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    Pavel
    Snap Lens Network Member Lens Studio Team
    • Edited

    Hi, Jonathan Solichin!

    I made it like this.


    Bug Report with Installation_id: d55b7a2c-327b-4574-ac36-0a69cc6aa42d

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    Jonathan Solichin
    Snap Lens Network Member Lens Studio Team

    Thanks for sending the logs Pavel! We've sent it to the engineering team to take a deeper look!

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