I can't login with LensStudio. "Something Went Wrong" is displayed.

  • On your phone, you need to verify your Snapchat account through email or phone number.

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  • Hi pleiades.one,

    To fix, you will have to quit and restart Lens Studio after you've verified your account within the Snapchat application.

    To verify your account within Snapchat you must demonstrate that you have a valid phone number and email. To verify your phone number check out this guide; to verify your email follow the steps detailed here.

    Cheers,

    Neha 

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  • Hi itzjustsamuel
    and
    Hi Neha Talreja

    It was very informative and helpful. And I was able to solve the problem.

    For those who are facing the same issue, here are the steps to resolve:

    - Install SnapChat on smartphone
    - Log in with the account already created
    - Check "Mobile Number" and "Email" in SnapChat settings
    - Launch Lens Studio on Mac
    - Click on "LOGIN TO MY LENSES"
    - It used to be "Something Went Wrong", but now you can enter an account.

    Thank you!

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  • Hi, I am having this issue and I still am getting the "Something Went Wrong Screen". Is there any other way to refresh and retry the login? Extremely frustrating that you can't go back to the login screen.

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  • Rhea
    It’s just server issues just give it like 5 minutes and try again after

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  • ItzJustSamuel it hasn't been working for the past hour, and it still isn't working -- I tried verifying my email in my snapchat account but it didn't do anything. Also, I re-downloaded lens studio and restarted my computer, but i still get the same error message.

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  • I'm having the same issue. Just make a new thread, hope and wait if Lens Studio see's it

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  • Also facing the dreaded  "Something went wrong" error message.

     

    Steps tried thus far:

    - Confirmed phone number and email address are verified

    - Tried Lens Studio 2.x, then upgraded to v3.0, then reinstalled 3.0

    - Cleared app caches on MacOS by deleting all snap-related directories under ~/Library/Caches

    - Paired and unpaired the phone to Lens Studio

     

    Where else might Lens Studio be caching something that prevents a login retry?

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  • It might just be a server issue it happens to most people including my self just try again later

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  • Yeah, I wish it was just a random error. However, I've been dealing with this for 2 weeks. I've restarted studio a dozen times, rebooted my laptop a couple of times, and re-attempted the login who knows how many times. I believe it's systemic and not random. 

    I couldn't find anything interesting in logs/errors/crashes/diags in the Console (MacOS). And for those playing at home, the Lens' specific logs didn't reveal their secrets, though there is a SQLite-formatted file I don't know how to read yet. They are located in:

    ~Library/Application Support/com.Snap.LensStudio/com.microsoft.appcenter

     

     

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  • Hi, everyone.
    I have solved this problem.

    I have deleted data that located in:

    "C:\Users\your_user_name\AppData\Local\Snap\Lens Studio"

     

    And restarted Lens Studio, and Login already verifieted account.

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  • Can someone help when i click the login button on lens studio it dose nothin ive uninstalled the app and it still dose not work

     

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  • Hi, I am having this same issue & getting similar error.

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