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I can't login with LensStudio. "Something Went Wrong" is displayed.

  • On your phone, you need to verify your Snapchat account through email or phone number.

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  • Hi,

    To fix, you will have to quit and restart Lens Studio after you've verified your account within the Snapchat application.

    To verify your account within Snapchat you must demonstrate that you have a valid phone number and email. To verify your phone number check out this guide; to verify your email follow the steps detailed here.



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  • Hi itzjustsamuel
    Hi Neha Talreja

    It was very informative and helpful. And I was able to solve the problem.

    For those who are facing the same issue, here are the steps to resolve:

    - Install SnapChat on smartphone
    - Log in with the account already created
    - Check "Mobile Number" and "Email" in SnapChat settings
    - Launch Lens Studio on Mac
    - Click on "LOGIN TO MY LENSES"
    - It used to be "Something Went Wrong", but now you can enter an account.

    Thank you!

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  • Hi, I am having this issue and I still am getting the "Something Went Wrong Screen". Is there any other way to refresh and retry the login? Extremely frustrating that you can't go back to the login screen.

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  • Rhea
    It’s just server issues just give it like 5 minutes and try again after

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  • ItzJustSamu it hasn't been working for the past hour, and it still isn't working -- I tried verifying my email in my snapchat account but it didn't do anything. Also, I re-downloaded lens studio and restarted my computer, but i still get the same error message.

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  • I'm having the same issue. Just make a new thread, hope and wait if Lens Studio see's it

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  • Also facing the dreaded  "Something went wrong" error message.


    Steps tried thus far:

    - Confirmed phone number and email address are verified

    - Tried Lens Studio 2.x, then upgraded to v3.0, then reinstalled 3.0

    - Cleared app caches on MacOS by deleting all snap-related directories under ~/Library/Caches

    - Paired and unpaired the phone to Lens Studio


    Where else might Lens Studio be caching something that prevents a login retry?

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  • It might just be a server issue it happens to most people including my self just try again later

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  • Yeah, I wish it was just a random error. However, I've been dealing with this for 2 weeks. I've restarted studio a dozen times, rebooted my laptop a couple of times, and re-attempted the login who knows how many times. I believe it's systemic and not random. 

    I couldn't find anything interesting in logs/errors/crashes/diags in the Console (MacOS). And for those playing at home, the Lens' specific logs didn't reveal their secrets, though there is a SQLite-formatted file I don't know how to read yet. They are located in:

    ~Library/Application Support/com.Snap.LensStudio/



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  • Hi, everyone.
    I have solved this problem.

    I have deleted data that located in:

    "C:\Users\your_user_name\AppData\Local\Snap\Lens Studio"


    And restarted Lens Studio, and Login already verifieted account.

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  • Can someone help when i click the login button on lens studio it dose nothin ive uninstalled the app and it still dose not work


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  • Hi, I am having this same issue & getting similar error.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!