I can't login with LensStudio. "Something Went Wrong" is displayed.
I can't login with LensStudio.
"Something Went Wrong" is displayed.
Here are the steps I took.
1. Install LensStudio for mac.
2. Started the tutorial.
3. I went to the step of publishing the lens and pressed "Publish Lens".
4. We have proceeded with the sign-up procedure.
5. Phone number verification failed. I didn't receive the code, so I closed the window and aborted.
After that, it became the state of the attached image.
- Reinstalling has no effect.
- I am making this inquiry by signing in with a browser.
- mac mini late2014 & macOS 10.15.4
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On your phone, you need to verify your Snapchat account through email or phone number.
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Hi pleiades.one,
To fix, you will have to quit and restart Lens Studio after you've verified your account within the Snapchat application.
To verify your account within Snapchat you must demonstrate that you have a valid phone number and email. To verify your phone number check out this guide; to verify your email follow the steps detailed here.
Cheers,
Neha
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Hi itzjustsamuel
and
Hi Neha TalrejaIt was very informative and helpful. And I was able to solve the problem.
For those who are facing the same issue, here are the steps to resolve:
- Install SnapChat on smartphone
- Log in with the account already created
- Check "Mobile Number" and "Email" in SnapChat settings
- Launch Lens Studio on Mac
- Click on "LOGIN TO MY LENSES"
- It used to be "Something Went Wrong", but now you can enter an account.Thank you!
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Hi, I am having this issue and I still am getting the "Something Went Wrong Screen". Is there any other way to refresh and retry the login? Extremely frustrating that you can't go back to the login screen.
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Rhea
It’s just server issues just give it like 5 minutes and try again afterComment actions -
samo it hasn't been working for the past hour, and it still isn't working -- I tried verifying my email in my snapchat account but it didn't do anything. Also, I re-downloaded lens studio and restarted my computer, but i still get the same error message.
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I'm having the same issue. Just make a new thread, hope and wait if Lens Studio see's it
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Also facing the dreaded "Something went wrong" error message.
Steps tried thus far:
- Confirmed phone number and email address are verified
- Tried Lens Studio 2.x, then upgraded to v3.0, then reinstalled 3.0
- Cleared app caches on MacOS by deleting all snap-related directories under ~/Library/Caches
- Paired and unpaired the phone to Lens Studio
Where else might Lens Studio be caching something that prevents a login retry?
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It might just be a server issue it happens to most people including my self just try again later
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Yeah, I wish it was just a random error. However, I've been dealing with this for 2 weeks. I've restarted studio a dozen times, rebooted my laptop a couple of times, and re-attempted the login who knows how many times. I believe it's systemic and not random.
I couldn't find anything interesting in logs/errors/crashes/diags in the Console (MacOS). And for those playing at home, the Lens' specific logs didn't reveal their secrets, though there is a SQLite-formatted file I don't know how to read yet. They are located in:
~Library/Application Support/com.Snap.LensStudio/com.microsoft.appcenter
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Hi, everyone.
I have solved this problem.I have deleted data that located in:
"C:\Users\your_user_name\AppData\Local\Snap\Lens Studio"
And restarted Lens Studio, and Login already verifieted account.
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Can someone help when i click the login button on lens studio it dose nothin ive uninstalled the app and it still dose not work
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Hi, I am having this same issue & getting similar error.
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