Impossible to connect : something went wrong

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Smail Bencid-Djouab
Snap Lens Network Member Lens Studio Team

Hello,

 

impossible for me to connect to my lenses.. I made authentification but it stll says me 

Something Went Wrong
Please verify your account in the Snapchat app to continue
 
I can click on push the lens to device and I can see it but when I want to connect and publish impossible
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    Mikael Hagen Johansen
    Snap Lens Network Member Lens Studio Team

    Have you verified your snapchat account?

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    Smail Bencid-Djouab
    Snap Lens Network Member Lens Studio Team

    what do you mean about verified ?
    all worked since yesterday,  I just wrote one time the wrong password  and it get locked

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    Mikael Hagen Johansen
    Snap Lens Network Member Lens Studio Team

    Like this 

    https://support.snapchat.com/en-US/a/change-email

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  • Avatar
    Smail Bencid-Djouab
    Snap Lens Network Member Lens Studio Team

    Yes, number and mail verified.

     

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    Smail Bencid-Djouab
    Snap Lens Network Member Lens Studio Team

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    Mikael Hagen Johansen
    Snap Lens Network Member Lens Studio Team

    In that case you'll need to file a bug report

    Open lens studio and click report a issue

    This will send everything they might need to know

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    Smail Bencid-Djouab
    Snap Lens Network Member Lens Studio Team

    I already did that, do you know how many time it takes to get a reply ?

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  • Avatar
    Mikael Hagen Johansen
    Snap Lens Network Member Lens Studio Team

    You only need to send one. 

    They will reach out if they need to know more details :)

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    Artur Pinheiro
    Snap Lens Network Member Lens Studio Team

    Hello, has anyone managed to fix this?

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    musicpos1
    Snap Lens Network Member Lens Studio Team

    I am having the same issue.  I submitted a report, but it says they don't respond to everyone.

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    Artur Pinheiro
    Snap Lens Network Member Lens Studio Team

    I have found a fix for Windows

    1- Delete the "Snap" folders under the "Local" and "Roaming" folders present at "C:\Users\YourUserName\AppData"


    2- Reinstall Lens Studio

    You should be able to log in now

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    Vincent Tang
    Snap Lens Network Member Lens Studio Team

    Hey Artur,

    Thanks for that. I'm going to verify the fix on my end and pass it along.

    Cheers,
    Vincent

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    SexyLordFreeza
    Snap Lens Network Member Lens Studio Team

    I deleted the local snaplens data and it did actually ask me me to login but it never recognizes my account. I go on lensstudio.snapchat.com and log in perfectly 3x and then go try back on the lens studio app and it will not recognize the user.... It's been like a week now and this thing is just refusing to work

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