Impossible to connect : something went wrong
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Have you verified your snapchat account?
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what do you mean about verified ?
all worked since yesterday, I just wrote one time the wrong password and it get lockedComment actions -
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Yes, number and mail verified.
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In that case you'll need to file a bug report
Open lens studio and click report a issue
This will send everything they might need to know
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I already did that, do you know how many time it takes to get a reply ?
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You only need to send one.
They will reach out if they need to know more details :)
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Hello, has anyone managed to fix this?
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I am having the same issue. I submitted a report, but it says they don't respond to everyone.
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I have found a fix for Windows
1- Delete the "Snap" folders under the "Local" and "Roaming" folders present at "C:\Users\YourUserName\AppData"
2- Reinstall Lens Studio
You should be able to log in nowComment actions -
Hey Artur,
Thanks for that. I'm going to verify the fix on my end and pass it along.
Cheers,
VincentComment actions -
I deleted the local snaplens data and it did actually ask me me to login but it never recognizes my account. I go on lensstudio.snapchat.com and log in perfectly 3x and then go try back on the lens studio app and it will not recognize the user.... It's been like a week now and this thing is just refusing to work
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