We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
شو السبب في رفض عدستي مع اني ماحط علامات تجاريه او شي الحين كله تنرفض شو الحل ؟؟؟
احيانا لو استخدمت ايقونه من قوقل راح يتم رفض العدسة، لو تحاول تكتب بالانجليزي راح تحصل دعم اكثر لسبب الرفض، حاول تغير الايقونه وترفع العدية باسم مختلف
لو تحط صورة العدسة يمكن نعرف
https://www.snap.com/en-US/terms/lens-studio-terms/
في الغالب ان العدسه حجمها كبير
lensstudio او مخالفه للارشادات الخاصه
الرابط الي فوق فيه الارشادات والتعليمات الخاصه ب نشر المحتوى
لو تكرمتي ارسلي صوره كامله للمشكله وراح نفيدك وغالبا سبب الرفض يجي جنب العدسه بعد النشر
العدسه خلال انشائها اتوقع انك استخدمتي فيها صوره والصورها عليه حقوق ف تنحذف العدسه مباشره👍
ممكن معرفة سبب الرفض
Reason for rejection:en-US/a/display-name ). For more information please refer to our Brand Guidelines at (https://storage.googleapis.com/snap-inc/brand-guidelines/snapchat-brand-standards.pdf )
This submission contains trademarks, products or brand imagery owned by Snap Inc. This includes, but is not limited to, the use of the Snap trademarks SNAPCHAT, SNAP, LENSES or LENS, or BITMOJI in your creative submission or Display Name. We are concerned that your use of these elements implies an endorsement or partnership with Snap when none exists. Please remove these elements and resubmit. To learn more about updating your Display Name please go to (https://support.snapchat.com/
اخ احمد
العدسه حقتك تحتوي على صوره مملكوه لشركه او لشخص معين او عليها حقوق يعني ماتقدر تكمل انشاء العدسه عشانها
You can lens by mistake my load design on the link and send it look wrong or not
Hi aboooraa_95,
Look out for an email from Zendesk. If you can respond to the email with the Lens name and Lens ID, we can take a look at why it was rejected.
Cheers,
Neha