Dual Intel Xeon 3ghz quad core
32gb Ram
GTX 980 video card
Windows 10 64 bit
Lens Studio opens fine, can click through the templates without issue but every time I click New or Open project Lens Studio crashes. No error given.
Ironically, Lens Studio works on my laptop with Windows 10 64 bit, i7 CPU, 8gb ram, but with a GPU that is too weak to be stable for it.
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
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Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
I was also having a similar issue however updating to 2.3.1 seems to have fixed it for me. Are you up to date?
Yes, I have the newest version installed. I have also uninstalled and reinstalled, tried running as admin, and verified there are no odd characters in the path for Lens Studio.
Anyone have anything on this? I can run an older version on my laptop that doesn't meet the requirements. It works, but is very slow - but it works. This workstation more than meets the requirements, but I cannot get it to open or create a project. Crashes every time. Relatively fresh Windows install as well - within the last week.
Uninstalled and reinstalled VC Redist 2017 as well as the 2015-2019 pack, no change
Moved the Windows Temp folder to another drive, no change
Changed the project and backup folder to another drive, no change
Run as Admin every time, no change
Updated Windows 10 as far as I could, no change
Still crashes every time I click open project or create project.
It will sit and spin on Loading Project for a moment, then crash out with no indication why
No non-English characters anywhere in any file path
Uninstalled Lens Studio 2.3.1, Installed an old version I had saved on my laptop : 2.1.0
Worked without issue or error
Upgraded to 2.3.1
Back to crashing when starting or loading projects
Uninstalled 2.3.1, Installed 2.1.0 again
Works without issue or error
Thought someone should know that something between 2.1.0 and 2.3.1 is causing the crashing on project open issue. Would be nice if the developer would help sort this out.