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Version
Graphics
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open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!

Hi Benjamin!
You can create the Glass material in Lens Studio in the Resources panel:
If you select the glass material, in the Inspector panel, you can modify some properties depending on how you want you glasses to look.
The default shows you how you can use the red and black color of an image to change the glass opacity under the Opacity Mask section.
You can also do it without opacity texture, by disabling it (unchecking the box).
If you want to make the glass fully transparent, you can just set the base color to a completely transparent color
Let me know if you need any clarification!
Thanks,
Jonathan