We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!

I've been trying to figure that out as well. It has to do with the Scene config I think. Refer to one of my posts about it, you're probably having the same problem. Support in this forum slacks since there's no one to respond. I wish Snapchat had a tutorial over this, all they talk about is the sound template that includes what we want.
Hello,
Here's a example project using TweenManager & scene config.
If i understood your question correctly, you want the text to fade away after x seconds, it will also get removed if the person takes a snap.
https://drive.google.com/open?id=1myy3e49o9mMPFo807aIGBC-hXZeJCjIu
Also check these links:
https://lensstudio.snapchat.com/guides/scripting/helper-scripts/tween-manager/
https://lensstudio.snapchat.com/guides/general/camera/
Let me know if you got any questions
This is perfect! Except for one problem, my filter doesn't show until the picture is captured. I've been trying to mess around and find a solution but nothing yet. Any ideas? Everything else is set up correctly.
Hey,
Try this one:
https://drive.google.com/open?id=1EffkfGNJojdlSB-eVFgSVvX4hB5Rm6yu
This one doesn't include the second scene config where it removes it if the person takes a snap before the timer runs out.