We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
-
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
Email:
What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
As far as i know, there's no feature added to do this for you automatically,
However, you can put "do not promote" on
a week before your event, turn it off :D
Or, you can write a script to make images, text etc visible at a specific date.
The script will check if the date is between a date, if it is, make things visible, if not hide the stuff.
Let me know if you need help with anything else.
Many thanks for your quick and very clear answer. I have one more concern, if I use the "do not promote" I am afraid that the Snap code will be deleted after sometime, because when unlocking the lense for testing, it says for 48 hours.
Hey,
i wrote the first part wrong,
I meant, you can turn on "do not promote" when you're not using it
then week before or when you want people to see it, turn "do not promote" off so it's visible again
https://support.lensstudio.snapchat.com/hc/en-us/articles/360031517911-Can-I-keep-my-Lenses-private-
For the 48 hours part, here you got a answer for that
https://support.lensstudio.snapchat.com/hc/en-us/articles/360031430071-How-do-I-get-my-Lens-into-the-main-carousel-of-Lenses-
Hi Alruwaili Omar,
Don't worry about your Lens being deleted. Once you create it and it is approved, it stays active for a year. When the year is over, you can resubmit the Lens.
In the meantime, turning your Lenses to "Do Not Promote" just means your Lens isn't Live. It does not get deleted if you make it inactive. But as soon as you turn it on, it is automatically public. This way, you don't have you wait for any changes.
Cheers,
Neha
Many thanks for all of you. Neha, your answer is exactly what I was looking for.