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What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
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Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Muneeb,
I can help you figure out what might have caused the Lens to be rejected in a private message. Please look out for an email from Zendesk - I will need the Lens ID and a screenshot of the Lens content and error message in your response to the email.
Cheers,
Neha
please I'm trying to submit my lens and it rejected why😭 please help me
If you think your lens got rejected as a error,
Please send a email to lensstudio-support@snapchat.com
Make sure to include project file, Lens ID and screenshots.
You can find your Lens ID by following the instructions here: https://lensstudio.snapchat.com/guides/submission/submitting-your-lens/
This will help them investigate.
I also tried to publish the same type of gaming lens but they did not approve it can someonehere explain me the reason behind it.