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Old lens of mine no longer works?

  • Do you still have the project file?

    If so, try to open the project and check if a lens studio tells you to update the project file to a newer version.

    If no,please reach out to Lens Studio Team via this form;

    Click "report a bug or error"

    Make sure to include your Lens ID.

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  • Ah, I do need to update it. will do. Will the filter start working if I do this? Will I need to update the snapcode in any way?

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  • I would love to check it out if you wish to do so.

    Please upload it to google drive.

    It could work. If not, contact the lens studio team via the form above so they can investigate.

    The snapcode is the same when it gets updated.

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  • Nice. Yep, just needed a fresh update. Thanks for being quick and responsive!

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  • My Pleasure.

    Let me know if you got more questions or anything else i can help you with.

    Happy creating!

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  • Hi Darendale Media, 

    I'm glad n-mikael was able to help you out!

    For future reference, as stated in our FAQ, Lenses remain live and unlockable for one year after the last update, or until you deactivate them. This is because we make many changes to Snapchat and Lens Studio throughout the year and can't guarantee a year-old Lens will work in the latest versions. To keep submissions alive past one year you only have to resubmit the Lens in the latest version of Lens Studio.



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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!