Old lens of mine no longer works?

  • Do you still have the project file?

    If so, try to open the project and check if a lens studio tells you to update the project file to a newer version.

    If no,please reach out to Lens Studio Team via this form;

    Click "report a bug or error"

    https://support.lensstudio.snapchat.com/hc/en-us/community/topics

    Make sure to include your Lens ID.

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  • Ah, I do need to update it. will do. Will the filter start working if I do this? Will I need to update the snapcode in any way?

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  • I would love to check it out if you wish to do so.

    Please upload it to google drive.

    It could work. If not, contact the lens studio team via the form above so they can investigate.

    The snapcode is the same when it gets updated.

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  • Nice. Yep, just needed a fresh update. Thanks for being quick and responsive!

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  • My Pleasure.

    Let me know if you got more questions or anything else i can help you with.

    Happy creating!

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  • Hi Darendale Media, 

    I'm glad n-mikael was able to help you out!

    For future reference, as stated in our FAQ, Lenses remain live and unlockable for one year after the last update, or until you deactivate them. This is because we make many changes to Snapchat and Lens Studio throughout the year and can't guarantee a year-old Lens will work in the latest versions. To keep submissions alive past one year you only have to resubmit the Lens in the latest version of Lens Studio.

    Cheers,

    Neha 

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Operating System: Windows 10 (64 bit); MacOS 10.11+

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