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  • Hello,

    My first advice would be to edit the code out from from your post.

    The one after "state". I dont know what it is for, but can be something you dont want to show someone.

    Go to snapchat app, it will follow up with some instructions it says. 

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  • Hey Cédric,

    Did n-mikael's solution work for you? If not we'd be happy to further troubleshoot. To do so you will need to submit a bug report form. Please go here and click "Report a Bug or Crash" to fill out all the details of the incident.


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  • Hi Kaitlyn, 

    No...I will report the crash. But for instance, there is no solution to log out and there is always this message when i want publish something on lens studio

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  • Question, is your snapchat account verified with email or phone?

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  • Yes, 

    In fact, the first time i would create a new account with my email company. But I forgotten there was a SMS verification and my number was already used for my personnal account. So, i change the e-mail on my mobile app with my company email. But when i turned back on lens studio, this message is appear when i want publish a lens 

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  • That's strange. Sounds like a bug.

    Submit the form above so they can figure it out for you :) 

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  • Hello, 

    For information, I have resolved the issue. You need to trash the memory folder directly on the mac library and re-install lens studio. 

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  • Awesome!

    Thank you for responding back with the solution, i have taken note of that.

    Glad you figured it out.

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  • Hello, can anyone explain to me how to fix this on Windows? I have reinstalled Lens Studio but this message keeps showing for some reason (I'm not sure what "trash the memory folder directly" means)

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  • I have found a fix for Windows

    1- Delete the "Snap" folders under the "Local" and "Roaming" folders present at "C:\Users\YourUserName\AppData"

    2- Reinstall Lens Studio

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!