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Lens Studio is unusable

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da.rch
Snap Lens Network Member Lens Studio Team

There is something on your 2d viewer which is making lens studio have a memory leak or something, and its making it so unusable, I won't be making lenses until this is fixed, every 10 seconds it crashes.

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    Mrcallumking
    Snap Lens Network Member Lens Studio Team

    For reference I've had this problem before too and I know a few others have also.

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    Mikael Hagen Johansen
    Snap Lens Network Member Lens Studio Team

    Hey,

    You can fill out a bug report,

    please go to https://support.lensstudio.com/hc/en-us/community/topics

    and click "report a bug or error"

    Fill out the form, make sure to include logs.

    This will let them try to figure out what's causing it. 

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    Karolina Matras
    Snap Lens Network Member Lens Studio Team

    Hi da.rch and Callum,

    Happy to look into it!

    As Mikael suggested, please use our bug report so we can investigate.

    Cheers,

    Karolina

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    Dominique
    Snap Lens Network Member Lens Studio Team

    I too had problems with the app crashing.  It definitely h as something to do with ram consumption.  Close everything while using Lens Studio.  All apps and programs and definitely our Internet browser.  I use Chrome and I noticed that it took up a lot of system resources.  Close everything and then try again to see if the issue persist.  

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    da.rch
    Snap Lens Network Member Lens Studio Team

    This problem isn't hardware related at all, i've noticed that it is only the 2d viewer that it tends to happen on.

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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