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User experience problem with Lens Studio: UNREASONABLE TOO MUCH MEMORY USAGE AND FREEZES (Hardware)

  • Hi David,

    We will follow up with you via email for more information.



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  • Hi Karolina,


    I have sent you a reply under this thread from your email. :-)






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  • I too experience issues with LS every single day.  The software crashes on me.  The crazy thing is, I have a really good system.  Alienware R6 Aurora.  This system should be able to handle anything LS throws at it but yet, it freezes and crashes every day.

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  • Hi Dominique,

    We are happy to look into it but first, we would need your help in sending us the specifics of the problem. Please try out our new bug/ crash report form in the forum here for quicker help!



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  • I did change my camera to snap cam, however the image won't display up. In place of the photo of the digicam link, it shows the emblem of snap digicam. Btw i exploit zoom.

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  • new to this lens studio thing and am noticing right off that the importing of a 3d asset (face mesh) is taking a long, long time... the importing text and round-d-round timer arrow goes on and on and on... etc. with no indication that the import has completed...   is lens studio just a big memory hog program...? my system particulars are these:

    HP OMEN 25L Desktop Gaming Computer

    Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz 2.90 GHz

    8.00 GB (7.87 GB usable)

    64-bit operating system, x64-based processor / Windows 11 Home

    NVIDIA GeForce GTX 1650

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!