We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
Name:
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What is this most relevant to?
Please enter a brief description of your issue:
Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Dina
Please review our Community Guidelines and Lens Submission Guidelines, then resubmit your Lens once it meets the guidelines.
I did that and approved for afew hours and rejected again
I made it with a free file from freepik
Hi Dina
Check if there is any copyright issues
Hi, Dina.
You can contact them via email, they usually reply fast.
Make sure to include Lens ID so they can investigate it.
You can read more about it here:
https://lensstudio.snapchat.com/guides/submission/submitting-your-lens/
Email: lensstudio-support@snapchat.com
Also, make sure to check your email. you should have received a reason for the rejection.
Goodluck :)
Hi Dina,
Thanks for reaching out!
As Mikael suggested, feel free to reach out to us directly so we can investigate why your Lens was rejected.
Cheers,
Karolina
I’ve made a couple of new lenses and all of them got rejected. It says that the lenses contains trademarks owned by snap inc. But i’m Pretty sure i’m Not using any of that in my lenses!