My lens rejected, why ?

  • Hi Dina
    Please review our Community Guidelines and Lens Submission Guidelines, then resubmit your Lens once it meets the guidelines.

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  • I did that and approved for afew hours and rejected again
    I made it with a free file from freepik

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  • Hi Dina
    Check if there is any copyright issues

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  • Hi, Dina.

    You can contact them via email, they usually reply fast.

    Make sure to include Lens ID so they can investigate it.

    You can read more about it here:

    https://lensstudio.snapchat.com/guides/submission/submitting-your-lens/

    Email: lensstudio-support@snapchat.com

    Also, make sure to check your email. you should have received a reason for the rejection.

    Goodluck :) 

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  • Hi Dina,

    Thanks for reaching out!

    As Mikael suggested, feel free to reach out to us directly so we can investigate why your Lens was rejected.

    Cheers,

    Karolina

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  • I’ve made a couple of new lenses and all of them got rejected. It says that the lenses contains trademarks owned by snap inc. But i’m Pretty sure i’m Not using any of that in my lenses!

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