The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

MY LENSES MISSING!

Follow
Avatar
Josh Cabezas
Snap Lens Network Member Lens Studio Team

Hello, So ive noticed that my lenses that I made and published recently are now no where to be seen on "My Lenses"

what has happened? where can i see the them?  kinda confused as to why they are gone. is there a update coming soon for this?

Thank you

1
  • Avatar
    Mikael Hagen Johansen
    Snap Lens Network Member Lens Studio Team

    You can report bugs etc to their email lensstudio-support@snapchat.com

     

    I had the same issue, i sent in a email to their email, and now it says maintenance. they're working on it, they reply fast xd

    Comment actions Permalink
  • Avatar
    Karolina Matras
    Snap Lens Network Member Lens Studio Team

    Hi Josh,

    Thanks for bringing this to our attention! We apologize for the inconvenience.

    Our engineers are aware and working on a fix right now. It should be back up shortly.

    Cheers,

    Karolina

    Comment actions Permalink
  • Avatar
    Dina
    Snap Lens Network Member Lens Studio Team

    Also me i shared my lens after appeers it rejected for no reason

    Comment actions Permalink
  • Avatar
    Karolina Matras
    Snap Lens Network Member Lens Studio Team

    Hi Dina,

    Happy to look into it!

    We will reach out to you via email.

    Cheers,

    Karolina

    Comment actions Permalink
  • Avatar
    Dina
    Snap Lens Network Member Lens Studio Team

    Thank you Karolina
    I'm waiting for that

    Comment actions Permalink
  • Avatar
    Mikael Hagen Johansen
    Snap Lens Network Member Lens Studio Team

    Reach out to them via email, they reply fast there

    Email: lensstudio-support@snapchat.com

    Comment actions Permalink
  • Avatar
    Karolina Matras
    Snap Lens Network Member Lens Studio Team

    Hi Dina,

    I've sent you an email. Let me know if you're not able to find it. Perhaps check your spam folder.

    Cheers,

    Karolina

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It