Lens suddenly rejected after 6 months for no reason. Need help.
I Have a lens Titled 'Mclovin' that has been live for 6 months and was suddenly rejected this morning for "being potentially offensive to a particular group of individuals".
This lens was about to hit 2million views today, but instead its completely off the lens explorer and cannot be used :(. I have not tried to submit any updates or change anything on the lens. This happened completely out of the blue. I tried resubmitting today and it was not approved and rejected for the same reason.
Screenshot below for example of lens.
^ I would love to know what i can do to fix this so it can become live again!
Hi Nick,
Thanks for reaching out!
We are looking into it and will be in touch with you shortly.
Cheers,
Karolina
Hi Nick,
Thank you for your patience.
Your Lens is live and approved now. Please feel free to reach out to us whenever you feel like your Lens was rejected in error and we'd be happy to take a look.
Cheers,
Karolina
I had same problem. I submitted a facemask that was not offensive and got rejected because it thought it was.
c9ae2b3e-7fdb-4141-ad4a-ca6aa8413cf1
Hi Dominique,
We are looking into it!
Thanks,
Karolina
I just tried shipping an update to this lens and was rejected!
"This Lens may contain personally identifiable information such as a phone number or email address"
I just changed the position of an object I did not input any phone number or email data
Looking forward to hearing from you.
Thanks, Nick
I just tried shipping an update to this lens and was rejected!
"This Lens may contain personally identifiable information such as a phone number or email address"
I just changed the position of an object I did not input any phone number or email data
Looking forward to hearing from you.
Thanks, Nick
Same with my Lens, which had no copyrighted content: e31f0deb-9c36-4287-87b6-9aa2b585aa55
Hi Nick,
It is likely the fake McLovin address that triggered the rejection in Review. I've forwarded the Lens to our Review team and will update you shortly in a private message. Please look out for an email from Zendesk.
Cheers,
Neha
Hello, My lens has still not updated and I have not received an email from zendesk.
Hello, My lens has still not updated and I have not received an email from zendesk.
Hi, My lens is still rejected and I have not received any assistance or a live Zendesk ticket.
I really need this to be live, any assistance would be appreciated.
Thanks, Nick
Hello,
You can also send in a email to lensstudio-support@snapchat.com
Make sure to include project file, Lens ID and screenshots.
You can find your Lens ID by following the instructions here: https://lensstudio.snapchat.com/guides/submission/submitting-your-lens/
This will help them investigate.
Hello,
My lens is rejected after 12 hours live status.
I Have a lens Titled 'Sangdi Sangdi' that has been live for 12 hours and was suddenly rejected this morning.
I have not tried to submit any updates or change anything on the lens. This happened completely out of the blue. I tried resubmitting today and it was not approved and rejected for the same reason.
Please help me to solve this issue as soon as possible.
^ I would love to know what i can do to fix this so it can become live again!