The forum on this site is closed for new comments and posts. Continue the conversation in the new forum, and learn more here.

Image Picker Texture (No Photos Found.)

Follow
Avatar
AexionStudios
Snap Lens Network Member Lens Studio Team

Hey All!

I've been a lurker making my own lenses here and there, but recently all of my lenses that utilize the Image Picker Texture element are having an issue. When the selector appears, it simply says "No photos found." This happened after I updated my snapchat to the latest version today and it is occurring across multiple devices. I've tried downloading images, and taking images directly in snapchat and saving/exporting to cameral roll, but still shows the same "No photos found. text.

Is anyone else experiencing this issue? I've tried making a basic lens with just the image picker texture element and the same problem occurs.

0
  • Avatar
    Karolina Matras
    Snap Lens Network Member Lens Studio Team

    Hi there,

    Could you please try again and let us know if the issue you described still persists? Make sure you're on the latest Snapchat version.

    Cheers,

    Karolina

    Comment actions Permalink
  • Avatar
    book cd
    Snap Lens Network Member Lens Studio Team

    me too，version is 10.56.0.0

    Comment actions Permalink
  • Avatar
    book cd
    Snap Lens Network Member Lens Studio Team

    me too ，the version is 10.56.0.0

    Comment actions Permalink

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It