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What system are you using?
Have you downloaded the latest version of Lens Studio?
Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Version
Graphics
Follow the next steps to help us solve your issue:
-
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
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Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
Attach a screenshot of the issue:
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi Liane,
You are free to do so. You must obtain all necessary rights and permissions for the content you submit as part of a Lens. This includes obtaining all necessary performance rights for music included in Lenses, and paying all applicable royalties for the music. More information here.
Cheers,
Karolina
Hi Karolia, thanks so much. Another question. For a charity the idea is to create a lens and then auction the Snapcode in a frame as art. Is it allowed to use the Snapcode this way?
Hi Karolina, a follow up question. For an NGO we want to create a lens in collaboration with an artist. We would like to auction the digital art off for a good cause. Is is possible to a)auction a Snapcode in a frame b) auction a product that has the printed Snapcode as a special edition c) auction the frame and give the Snapcode on top as a Gift? D) auction the frame and an advertising poster including the Snapcode? Many thanks Liand